As a company grows, operations that once ran smoothly start to strain. Processes that worked for a small team stop scaling. Product, customer and technology decisions become more complex, and leaders find themselves spending more time on operational problems than on growth.

 

Strategic management consulting is designed for exactly these moments. Futurity Resources, a strategic advisory and management consulting firm based on Bainbridge Island, Washington, describes its consulting work as helping leaders address important issues in their business operations and identify high-quality solutions in less time. This article looks at how that kind of support works and where it helps most.

Where operational consulting helps

 

Futurity Resources' Strategic Management Consulting service covers a broad range of operational areas:-

 

  • Operations processes and systems
  • Information technologies
  • Software product management
  • New product development and introduction
  • Customer success, services and support
  • Professional services
  • Innovation and R&D

 

It also covers leadership team development and strategy development and planning, so operational improvements stay connected to the company's wider direction.

Processes and tools that scale

 

Growth depends on systems that work without constant intervention from the top. Futurity Resources describes its founder's role as providing an architectural perspective on how to evolve leadership and organizations, and empowering people with processes and tools to scale.

 

For leaders who want an executive consultant for improving business processes, that means looking at the business from strategies to tactics, and from local to global views. A leadership advisor for creating repeatable processes helps turn what works into a consistent way of operating that the whole organization can rely on.

A technology leader's perspective

 

Technology companies face particular operational challenges, from managing software products to bringing new products to market. Working with an operations consultant for technology executives is most valuable when that consultant has led in the same environment.

 

Futurity's founder, Rick Maguire, started the firm following a thirty-year career as a business and technical leader in the technology industry and the US Navy, including serving as a Microsoft executive. He holds a Masters in Engineering Management from Stanford University and a Bachelor of Science in Mechanical Engineering. 

 

The firm describes him as both a confident, intellectual sparring partner and an experienced, technical designer who can tackle complex problems and expand a company's capacity to grow.

Customer success, services and support

 

Customer-facing operations are among the areas Futurity Resources consults on, including customer success, services and support, and professional services. For a consultant for improving customer success operations, or a strategic advisor for customer support leaders, the goal is the same as in any other part of the business: identifying high-quality solutions to important operational issues, faster.

Adding capacity when it counts

 

Sometimes the challenge isn't process but capacity. One of the benefits Futurity Resources highlights is access to its network resources, helping companies capitalize on market opportunities by augmenting their response capability with increased capacity.

How consulting engagements work

 

Futurity's Strategic Management Consulting is offered to its coaching client companies and their teams, and is scoped on a per-project basis. Like the rest of the firm's work, it draws on a proven process built on discovery, roadmap and execution, with tried and tested methods for creating structure and order.

 

The firm points to its case studies as evidence of its approach. Clients featured on its website include SKIS, Seattle Chocolate Co, Garmentory, Auth0, Heritage Bank and Remitly.

Frequently asked questions

 

What kinds of operational issues does Futurity Resources consult on?

 

Operations processes and systems, information technologies, software product management, new product development and introduction, customer success, services and support, professional services, and innovation and R&D, along with leadership team development and strategy.

 

How is a consulting engagement set up?

 

Strategic Management Consulting is scoped per project and offered to Futurity's coaching client companies and their teams.

The bottom line

Scaling a company means scaling its operations too. With the right processes, tools and capacity, leaders can spend less time fighting operational fires and more time building the business. Strategic management consulting from an advisor who has led technical teams can help leaders find better solutions, faster.